Refund policy
Effective Date: 23/10/2023
Attire Republics’s Refunds & Returns Policy
At AR, your satisfaction means everything to us. We take pride in offering premium-quality products and a seamless shopping experience. To maintain fairness and hygiene standards for all our customers, please review our Refunds & Returns Policy below.
Return Eligibility
We accept returns and provide refunds only in the following circumstances:
Damaged or Defective Items – If your item arrives damaged or with a manufacturing defect.
Incorrect Orders – If you receive an item different from what you ordered.
❌ Please note: We do not accept returns due to change of mind, sizing issues, or personal preference. All sales are final unless they fall under the eligible categories above.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 14 days of delivery. Our team may request photos to verify the issue. Once approved, we’ll guide you through the return process and arrange either:
A replacement of the same item (if available), or
A refund to your original payment method.
Incorrect Orders
If you receive the wrong product, contact us within 14 days of delivery. We’ll ensure you receive the correct item at no additional cost, or we’ll issue a refund.
Non-Returnable Items
For hygiene and safety reasons, the following products are non-returnable (except in cases of damage, defect, or incorrect shipment):
Personal care items
Cosmetics and beauty products
Intimate apparel and undergarments
Any product that directly contacts the skin or body
Refunds Processing
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed within 7 business days to your original payment method.
Please note:
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs, unless the issue is due to our error.
How to Initiate a Return
To request a return, please contact our support team through our Contact Us page with the following details:
Order number
Product details
Reason for return (damage, defect, or incorrect item)
Photos (if applicable)
Exchanges
We do not offer exchanges due to hygiene considerations. If you received a damaged, defective, or incorrect item, we’ll happily provide a replacement or refund.
Chargebacks/Disputes
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback WILL BE HELD CRIMINALLY LIABLE FOR THEFT. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at support@attirerepublic.com
Thank you for your understanding and for shopping with AR!